Life when the Jobcentre says you broke the rules

BBC News

By Sean Clare

6 November 2013

People queuing outside a job centre


Almost 400,000 people have lost their Jobseeker’s allowance since sanctions for claimants were toughened last year. But are the new rules hurting those they are supposed to be helping?

Peter Jones avoided a serious brain injury when he fell at work in November last year. But while he escaped with his health, his good fortune ended there – he was told not to come back to work and went to sign on.

This was a month after new rules for those out of work were introduced and he was about to find out all about them.

“I’d worked all my life,” he says. “But they treated me as if I was cheating the system from day one. They didn’t even know me.”

Anyone claiming Jobseeker’s allowance (JSA) can be sanctioned for things such as missing a meeting with an adviser, not turning up to training or not being available for work.

“If they do everything that’s expected of them, they won’t get sanctioned,” a spokesman at the Department for Work and Pensions (DWP) says.

Peter, who says he was applying for “five to six jobs a day”, felt this was just what he was doing.

Designed to help

He had moved from Llandudno to be near his seriously ill mother in Stafford who was in and out of hospital with brain tumours.

But when he wanted to move back to Wales and look for work there, he says job centre officials 100 miles away in Stafford deemed this an “inappropriate search”.

He was sanctioned and did not have any income for the whole of December. He got into debt and, aged 30, moved back in with his parents.

“I didn’t know what to do or how to get out of it,” he says.

When he moved and signed on in Wales, he was sanctioned again for not attending a meeting with an adviser back in Stafford.

Peter Jones
Peter Jones says he had problems soon after losing his job last year

The new regulations – which mean a minimum four-weeks without JSA for anyone deemed to have breached them – are designed to help those without a job, according to the DWP.

“This is absolutely not about saving money or punishing people,” the spokesman says. “Our role is to help people into work.”

Peter found a job as soon as he returned to Wales but, because of the sanctions, he had only received two JSA payments in the three months he was out of work.

“I’m scared of ever being in that situation again,” he says.

And, according to the Citizens Advice Bureau (CAB), he is not alone.

Extra obstacle

It says advice centres have seen a 64% increase in the number of people coming to them after being sanctioned.

Invariably, the CAB says, they are desperate to get back into work.

So is the new system doing what it is supposed to – helping those who want to work to do so?

Not according to the CAB’s chief executive Gillian Guy.

“When you’re already struggling to make ends meet whilst looking for work, a sanction can end up making it harder to put food on the table and adds an extra obstacle to the huge challenge of getting a job.”

She adds: “The regime is not only self-defeating, it is also poorly administered.”

For Lee Offield, 29, a 10-week sanction meant he had to turn to food banks.

He had wanted to use his illustration degree to work in art therapy.

After a year out of work he started a basic social care course in Bristol but had to leave half way through after his JSA was withdrawn.

He was told he could not be spending enough time looking for work if he was doing a college course.

Foodbank use
The Trussell Trust says more people are coming to food banks because their benefits have been stopped

Having now moved back to his home town in Devon he says the experience left with him with temporary, insecure and seasonal work instead of the social care job he had hoped for.

He appealed against his sanction, won and was repaid most of the money he had been docked.

While he admits he is still in debt, the money is not his overriding concern.

“I could’ve had a career if I’d been able to continue the course,” he says. “But now I don’t.”

Staff pressure

The union representing the frontline staff who make these sometimes life-changing decisions alleges that, since the toughening of the rules, there is an expectation they should come down hard on claimants.

“There’s no question that there is an overarching pressure to enforce the sanctions regime as strictly as possible,” says the PCS’s Charles Law.

It’s an accusation the DWP flatly denies.

But the union claims ministers’ desire to get tough has led to job centre managers pushing advisers to issue sanctions.

The PCS claims there are “sanctions league tables” and that staff face the first step of a disciplinary procedure if they fail to withdraw JSA from enough claimants.

The DWP insists there are no such targets and that staff want people to do all they can to find work.

Iain Duncan Smith
Work and Pensions Secretary Iain Duncan Smith says the priority is to get people back to work

Jamie Allen, 23, was made redundant over the summer, losing his job installing computer systems for an IT firm.

His parents – one disabled and the other her full-time carer – took out a high-interest payday loan to support him after he was sanctioned for missing a session at the job centre.

He says he received a text telling him his adviser was ill and not to come in until his next scheduled session – which he did the following week.

A month later, a letter informed him he would not receive any JSA for four weeks because he had missed a session on the afternoon his adviser had been ill.

Last resort

His mother Alyson says the text could have been misinterpreted, but that he was doing everything possible to find work – travelling for an hour to and from the nearest job centre, sometimes for two meetings a day, and applying for 128 jobs.

Sanctions for JSA claimants

Job centre

  • Failure to comply with the most basic job-seeking requirements – 13 weeks to three years
  • Failure to be available for work – Up to 13 weeks
  • Failure to attend/participate in an adviser interview/training scheme – four to 13 weeks


But their appeals were met with curt responses.

“We were treated as if we were nothing,” Alyson says. “I know getting the loan was silly but he had no money for bus fares so couldn’t get to the job centre.”

A DWP spokesman said the department could not comment on individual cases but said in a statement: “It’s only right that people claiming benefits should do everything they can to find work if they are able.

“The rules regarding someone’s entitlement to Jobseeker’s allowance – and what could happen to their benefits if they don’t stick to those rules – are made very clear at the start of their claim.

“We will provide jobseekers with the help and support they need to find a job, but it is only fair that in return they live up to their part of the contract.

“Sanctions are used as a last resort and anyone who disagrees with a decision can appeal.”

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